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In this Coffee Break episode of Business Refocused, Carey and Lindsay explain why revenue per employee is one of the most valuable benchmarks for measuring an insurance agency's operational efficiency and growth capacity.
They break down how to calculate the metric, who should be included in the employee count, and why the benchmark is evolving as agencies adopt virtual employees, automation, and AI. The conversation also explores how revenue per employee can help agency owners evaluate staffing decisions, technology investments, and future growth opportunities.
Key takeaways include:
- How to calculate revenue per employee
- Why agency owners and virtual employees should be included
- How benchmarking reveals staffing capacity and efficiency
- The impact of technology, virtual employees, and AI on agency performance
- Why this metric should be part of every agency's financial dashboard
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